Returns and Exchange Policy

We offer hassle-free returns on unused and unwashed items with attached tags within 30 days of delivery. We understand that at times, plans may not go as expected. Therefore, in case you require a different size, you can easily return the item and place a new order with the correct size.

Initiating a return or exchange is a simple process that can be done online. Ensure that you have your order number available, follow a few simple steps, and choose the most suitable return method.

https://lucya.com.au/tools/returns-exchanges

Final sale items and gifts excluded , The original shipping cost and the insurance (if any) are non-refundable.

Free returns and exchanges are supported in Australia, we'll mail you a prepaid return label once your return request is approved. Please note that in some cases, certain remote areas within these countries might not be covered due to technical limitations. If you are in another country, or if you have any questions, please get in touch with us at support@lucya.com.au