Shipping Information

Shipping Information

Thank you for shopping with Lucya.com.au. We want to ensure that your shopping experience is as smooth as possible, and that includes providing you with clear information about our shipping options.

Shipping Carrier
We use Australia Post as our primary shipping carrier. Additionally, for expedited deliveries, we offer DHL as an option.

Shipping Times

Standard Shipping (Australia Post):

Free on Orders Over 150 AUD
5-15 business days (Please note that this is an estimate, and delivery times may vary depending on your location).

Express Shipping (Australia Post):

25 AUD
5-6 business days once your order has been processed.

DHL Express Shipping:

3-7 business days (This option is available for a faster delivery).
Please be aware that all shipping times are approximate and may be subject to unforeseen delays due to various factors, including but not limited to customs, holidays, and weather conditions.

Order Processing

Orders are typically processed within 1-2 business days. After processing, you will receive a confirmation email with your tracking information.

Questions and Assistance

If you have any questions or need assistance with your order, please feel free to reach out to us. Our dedicated customer support team is here to help.

Contact Information:

Email: Support@lucya.com.au
Your satisfaction is our top priority, and we are committed to ensuring your order reaches you in the best possible condition and as quickly as possible. Thank you for choosing Lucya.com.au for your shopping needs.