Shipping policy

At Lucya.com.au, we want your shopping experience to be smooth and enjoyable. Here's how we handle shipping:

1. Shipping Methods

We offer two shipping options:

Australia Post:

Free for orders over $150.
Takes 5-15 business days.
For orders under $150, there's a shipping fee calculated at checkout.

DHL Express:

Delivers in 3-7 business days.
Faster option with additional fees displayed at checkout.

2. Shipping Locations

Currently, we only ship within Australia. Sorry, but we don't offer international shipping at this time.

3. Tracking Your Order

Once your order is shipped, you'll receive an email with a tracking number. You can use it to monitor your shipment's progress.

4. Order Processing Time

Please allow 1-2 business days for us to process your order before shipping it. You'll get an email confirmation with tracking information once it's on its way.

5. Additional Information

If you have specific delivery instructions, let us know during checkout.
For any issues with delayed, lost, or damaged orders, contact our customer support team.
Thank you for choosing Lucya.com.au. We're here to provide you with quality products and reliable shipping. If you have questions or concerns about shipping or your order, please reach out to our customer support team. We're here to help.

Last Updated: 02/10/2023